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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sean D

December 5, 2024

5  out of  5
rating by Sean D
"Writing a positive review for an insurance company.. this is a first for me. Lots of positives in my experience with State Farm and particularly this team. Reasonable rates; the times I needed coverage (roadside and also a claim due to fallen branch) were smooth; agents are responsive, personable and genuinely friendly. Brandon, Michelle, and other team members have taken great care of me over the years. Thanks!"
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google user

November 14, 2024

5  out of  5
rating by google user
"Had insurance through Brandon for a few years. No issues, easy to sign up, easy renewals, and when I moved away easy to cancel and get refunded for the unused portion of the year. State farm seems, in my experience, to have reliably solid customer service and this was no exception. In particular, Michelle Lam was very helpful in getting everything sorted. Thanks :)"
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howard goldman

November 13, 2024

5  out of  5
rating by howard goldman
"Very professional insurance agent."
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Daniel Chu

November 12, 2024

5  out of  5
rating by Daniel Chu
"A very well run, reliable, and professional team of agents! Highly recommended!"
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Paula Jones

November 11, 2024

5  out of  5
rating by Paula Jones
"Brandon and his team are fantastic! Michelle responds to my messages in a timely manner, and I have had great service from them!"
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Melissa Farris

October 18, 2024

5  out of  5
rating by Melissa Farris
"This is the best insurance agent we have ever worked with - and we have had many. He gets right back to us, stays on top of things and have solutions to any problems that may come up. I highly recommend Brandon Yim and his colleague Henry Ha."
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Mandy Wu

September 5, 2024

5  out of  5
rating by Mandy Wu
"Highly recommended Brandon and his team for any insurance needs! They are responsive, professional and knowledgeable. I felt very protected and safe going with their insightful recommendations. Shut out to Henry Ha, he is great!"
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Carolyn Poe

July 25, 2024

5  out of  5
rating by Carolyn Poe
"Knowledgeable and sincerely interested in your situation and how to cover your risk."
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Brandon Bakhtiar

June 21, 2024

1  out of  5
rating by Brandon Bakhtiar
"Dear Brandon Yim, As an advertising fellow local business owner, a member of my team put 4”x5” flyers on most cars on Burlingame Ave. A wealthy business locale. I would professionally handle any direct request for no flyers but upon receiving a 1st ever flyer on his Tesla, Brandon Yim, instead of reaching me directly & giving me the chance to apologize & make notes to make sure he does not get another (note this was a FIRST ever flyer) Brandon Yim instead goes to my business profile and gives me my first ever 1 star review. This was the FIRST time I ever had flyers deployed on Burlingame Ave. They are small NON stick pieces of paper that offer a free trial of our assisted stretch service. Brandon, to make amends I made an appointment for Wednesday June 26th to: 1. Get a bid for switching to your car insurance plan. 2. Apologize 3. Ask you to remove your unnecessarily harsh “review” of my tiny business which I am trying to grow & not have hurt by Tesla owners taking the time to negative review my business over a flyer instead of giving me the simple courtesy of reaching me directly so I may insure your request was professionally handled. 4. Offer to remove this review. Sincerely, Brandon B."
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Bruce Schultz

June 12, 2024

5  out of  5
rating by Bruce Schultz
"Henry and everyone else at Brandon Yims office are very professional and easy to talk to and always considerate of the needs of my wife and myself."
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R D

June 7, 2024

5  out of  5
rating by R D
"I’ve been with State Farm for 34+ years. Brandon Yim & Henry Ha are outstanding. I appreciate the yearly review with Brandon. He’s thorough & provides insight into things we might not have thought of. Having insurance is important.. having an agent who is looking out for your best interest is a necessity."
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Annie Huang

May 30, 2024

5  out of  5
rating by Annie Huang
"I cannot express enough gratitude for the exceptional service provided by my insurance agent, Justin Yim. Throughout the process of assisting me with coverage for all five of my vehicles, Justin has been an absolute pleasure to work with. From the very beginning, Justin demonstrated a high level of professionalism, expertise, and dedication to ensuring that I received the best possible insurance coverage tailored to my specific needs. He took the time to thoroughly explain the different coverage options available for each of my vehicles, answering all of my questions with patience and clarity. Justin's attention to detail and commitment to providing top-notch customer service truly set him apart. He went above and beyond to research various policies, compare rates, and make recommendations that ultimately saved me both time and money. His ability to navigate the complex world of insurance with ease and efficiency was truly impressive. Moreover, Justin's friendly demeanor and genuine concern for my satisfaction made the entire process seamless and stress-free. I felt confident and reassured knowing that Justin was looking out for my best interests every step of the way. Thanks to Justin Yim's expertise and personalized approach, I now have peace of mind knowing that all five of my vehicles are well-protected with comprehensive insurance coverage. I wholeheartedly recommend Justin to anyone in need of an insurance agent who is not only knowledgeable and reliable but also genuinely cares about his clients' well-being. Thank you, Justin, for your outstanding service!"
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Nikko Torres

May 29, 2024

5  out of  5
rating by Nikko Torres
"Justin provided me with such outstanding service in helping me switch over to State Farm for auto insurance. He was super quick to respond to all the questions I had and helped me get such great coverage! Very satisfied with my experience and will definitely refer all my friends and family to this office for any type of insurance needs!"
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Jennifer Wisnom

May 24, 2024

5  out of  5
rating by Jennifer Wisnom
"I have been with this State Farm Agency for so many years now and my mother before. Over time, I have worked with Michelle Lam on my ever changing insurance needs. I can't ask for better service! Michelle always goes above and beyond to make things happen. And I have to say, all of my changes have been taken care of in the swiftest manner possible. I couldn't ask for better insurance support."
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Clyde Morganstein

May 22, 2024

5  out of  5
rating by Clyde Morganstein
"Excellent agent! Always very responsive"
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Matt Chad

May 17, 2024

5  out of  5
rating by Matt Chad
"Fantastic experience. Quick payment on claims and very fast turnaround times. I will be a life-long customer as will my entire family."
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Alison Engell

May 3, 2024

5  out of  5
rating by Alison Engell
"Henry very personable and knowledgeable. Every time I have called in with a question he has been really nice and very efficient. He goes over changes in our policies in detail and is very easy to speak to, We enjoy having him as one of our contacts at this office."
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Gordon Petrie

April 14, 2024

5  out of  5
rating by Gordon Petrie
"We have been clients of this agency for over 25 years (Before Brandon Yim took it over when Ed Bright retired), and recently we worked with Henry Ha to consolidate some of our policies. Henry met with us personally, very clearly explained our insurance options and common scenarios where we may need our insurance to protect us and our assets. This agency has always been a first class operation, been very easy to do business with and are generally nice people."
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Steve Schmidt

April 11, 2024

5  out of  5
rating by Steve Schmidt
"Adrien Engels has been very responsive to my questions, creative in looking to mitigate the shock of a 100% + rate increase and persistent in contacting me after I missed returning her call."
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Evyn Potes

April 5, 2024

5  out of  5
rating by Evyn Potes
"The best service ever! Never disappoints if you’re ever thinking about switching insurance or getting insurance he is your guy!!!!! If i could give 10 stars i would 🌟"
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Nic D

March 31, 2024

5  out of  5
rating by Nic D
"I cant thank Justin enough for the help he has provided! I went through about 3 insurance companies saying that they couldn’t help me. Finally, i spoke to Justin and i can confidently say i won’t be switching insurances any time soon!"
We responded:
"Thank you, Nicole, for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our business. It's our goal to provide excellent service and we're glad we could meet your expectations. We truly appreciate your feedback and look forward to being your State Farm Insurance Agent for years to come. "
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Judy Amarena

March 28, 2024

5  out of  5
rating by Judy Amarena
"Henry Ha called to update me on my auto insurance. During that call we discussed the fact that I now live in an area of California where State Farm does not handle home owners insurance. We discussed the difficulty I was having with my homeowners insurance in my new area and Henry jumped in to help me. Contacting his own brokers and coming back with advice to help me ascertain what my new broker told me was true, and a suggestion on how to move forward in my new area. He selflessly went above and beyond for me."
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Charlene Mercil

March 25, 2024

5  out of  5
rating by Charlene Mercil
"I can't speak highly enough about the exceptional service provided by Brandon, Michelle, Henry, and Adrian at State Farm. From the outset, their professionalism and dedication to their clients' needs shine through. I have worked with them for home owners insurance, renters, car insurance, personal articles policy and an umbrella policy. They have made accessing insurance and making changes seemless. One of the standout qualities of this team is their responsiveness. No matter the query or concern, they are prompt in addressing it, and answering my questions. Moreover, their proactive approach sets them apart. They don't just wait for issues to arise; instead, they anticipate potential needs and reach out with valuable insights and recommendations. Michelle, Henry, and Adrian have gone above and beyond in guiding me through various life events that impact my insurance needs. Whether it's adding a teenager driver to the policy or navigating the complexities of coverage while a family member heads off to college in another state, they have always been there with sound advice and tailored solutions. They make every effort to ensure their clients are well-informed and empowered to make the best decisions for their circumstances. I've worked with this team through two larger claims, and their support and advocacy during those times were invaluable. They handled everything with efficiency and compassion, easing what were stressful situations considerably. In conclusion, I wholeheartedly recommend Brandon Yim's team to anyone seeking insurance services. Their office is not just wonderful to work with; it's a beacon of professionalism and reliability in the insurance industry. You'll find their expertise and dedication unmatched, and you'll undoubtedly enjoy the peace of mind that comes from knowing you're in capable hands."
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Andrew H Kim

March 22, 2024

5  out of  5
rating by Andrew H Kim
"I’m 100% satisfied with the service I’ve been getting from Henry Ha. He’s very nice and easy to speak to!"
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Robert Peterson

March 21, 2024

5  out of  5
rating by Robert Peterson
"Adrian was happy to guide me through some questions I had about my insurance rates, and was very helpful and friendly. Mr. Yim's office has treated me well in the past, and I look forward to continuing my coverage with them!"